It's frustrating and I've had it happen to me several times where you read glowing reviews about a provider, get all excited and then when you get there its a huge disappointment. There may be some BS going on at times with reviews like that but I think most of the time it just boils down to the old saying, "what is one man's poison is another man's wine". We each have our own particular likes and dislikes and it's just personal tastes a lot of times.