It definitely 'is what it is', and that may or may not align with what any one individual wants, but I agree with NJN that BCT usually succeeds at doing what they are aiming to provide. In addition, I know Mandy has always been very kind to me, and I believe she genuinely cares about their customers and does a good job at keeping things up to their standards. I hope to get there soon to meet some of the new team.