FWIW I've had scheduling issues like this at most of the top tier gfe spas. They are high volume and scheduling isn't always easy. Mongers like to extend their sessions, sometimes they run late, girls have issues, poor communication between MMS and provider, etc. One time during a scheduling issue at NYAW Sally showed me her phone to confirm who I was seeing and it's just a list of random numbers for who is texting (can be confusing for them), and in that brief period of time 2 or 3 different mongers were texting her. If 2 diff mongers have similar appointment start times they may get cobfused. For the speed at which the MMS' get back to us, I think they do a good job overall