There are three women in the house presently. Jade, Amber and Alice. I have only ever used Jade, and the massages have always been excellent. I require a very strong massage, and Jade always delivers. I do not know the skill set of Amber, but she has been with Jade for several years and I had never heard anything negative about her. Alice is new, and I have no idea what her level of expertise is. Obviously, you had a bad experience. For those who are on the fence now, just make sure to book Jade in advance if you decide to go. This is a strictly legit place, so go with expectation of a good rub with Jade, but nothing else.