It's not impossible to have a bad time at a place with a sterling reputation - when I went to their old location by the cemetery, I had a provider named Stefanie (not the current one) who did nothing but stare at me. I've had a few zombies over the decades I've been doing this, but I didn't know how to deal with it. Maybe I should have gone to the front desk and asked for a refund? Or at least tell them that their girl did NOTHING? It's really messed me up, so much so that I have a mental block about going there again, despite all the positive reviews.