Yeah ,sometimes it's a strikeout when you go, I had called with an appointment one wednesday on mamasan's day off. When I got there I was told to wait 30mins for coco, then more customers showed, then Coco walks me in room and a different older new provider comes back in, I was like no,I waited for coco, again another wait & finally got Coco. worth the wait, They blamed all the mix-ups on the new girl........Next visits went smoothly though. so it's all about timing I guess