Based on the date, I'm pretty sure I was the guy who had the appointment that bumped you. Tina should've informed you upon arrival that she had an appointment coming in and tried to accommodate you later in the day. Really wish they had more than one therapist working, especially on a Friday afternoon before a holiday weekend. All things considered, I do highly recommend Greenland and Tina is very good at what she does. Call and schedule some time with her...you'll be glad you did.