I agree. And Lisa is super.
Nat goes out all out to make clients welcome and the girls to please. Some clients complain about this or that. Nat may be a bit quirky, but she's really a very nice person with her feet on the ground. She is observant about your needs, preferences, etc. She runs the place well and is in complete control, but she is not bossy or stingy with clients. She wants your business. And she knows the way to that is to make sure you are happy. I actually like the spontaneous things she sometimes does -- she is bean counting cold fish. And we have become friends (as client-provider, that is).
She wants to keep her girls busy and happy.
You put it very well when you say: "Nat appreciates the business and does what she can to keep is flowing well." That has been my experience. Nat is super nice to me. And she goes out of her way to show appreciation for me, in a variety of ways. I always feel comfortable going there.