I’ll just add to this if I may— I concur with everything said , from false representation, to wrong rooms (even wrong hotels, that I was sent too) to no responses when addressing an issue I had... Yes, this is a business she is running and I would think some gesture of good Will should be made.
OTOH, being they are one of the only games in town ( if you gents know of some other agencies, please lmk)... they get away with it..
She does have a few consistent gals, but few and far in between.