Seriously? I should ask to see my card when I arrive? And then, after my free visit, show my number so I know when my free visit is again? As a client, should I need to do that? Since the manager has trouble keeping up with the cards, hows about we let the owner keep tabs on the cards? How hard could it possibly be to keep track of 4 customer visits, and then give that customer a free visit? Is it rocket science?