I would not have offered my opinion had I not seen her. I usually call Lisa before I go, but one day I just so happen to be driving by and had the urge. Now, I've known Lisa forever (well, we go back quite a ways at least). Go to the back door and Lisa and this clown answer the door together. Lisa said she had an appointment and could not see me. No fault there. But, the other one grabbed my arm to started to pull on me a little as in "let's go". Lisa had this look on her face and said something like "yeah, try her". Well, she was absolutely horrible. It was clear that Lisa didn't know how to react and unwittingly led me astray. I've been back to see Lisa a number of times since then and she knew I was unhappy, but I let her know I understood. Yuri also knew I was displeased and doesn't even look at me when I go to see Lisa.