Well if she is truly a pupil of Susan's as you say, she will do the right thing and comp you the house fee on your next visit. I very rarely ever had any issues at Susan's when she was open, but on the rare occasion that I was unhappy or got shorted, Susan always offered to comp me the house fee on my next visit. I usually did not accept it, but once or twice I did feel it was warranted, and I did accept the comped session.
I just had a session with Tracy, and I received a full uninterrupted hour and I have no complaints. I spoke to Cici about this thread and what everyone is saying, and she is aware and knows that she needs to provide better customer service.
As someone else said, this is a new Spa and it's going to go through growing pains.
If I was not aware of the talent available at this Spa and how nice and well appointed it is, I'd probably shy away from the place based on this thread.
For those of you that never have been there and have never seen Mimi, Bella, Cici or any of the other girls working there, I'd say that your making a mistake.
I'm telling you right now, Cici is well aware how unhappy and disappointed everyone is.
She is taking this thread under advisement and she's going to do better by all of us. Give her a break and give her a chance to improve. As far as Mimi goes, she's one of the sweetest and most sincere and honest girls I've ever met in the business. She also provides an outstanding experience every single time I've ever seen her. You have to remember that she is not the owner, she only works there. She should not be the one getting called out at all here.